99.98%
System uptime
Client: Hartmann Auto Repair (fictional) — 2-bay shop + office, Merrillville IN · Plan: Managed IT Care ($129/mo) · Devices covered: 1 office PC, 2 service-bay terminals, 1 camera NVR, site network · Prepared by: Deep Vector Labs, Nov 1 for October
| Area | Work performed | Result |
|---|---|---|
| Patching | 211 OS + application updates across 3 PCs (Windows cumulative, Chrome/Edge, Adobe, .NET), all outside business hours | All current ✓ |
| Security | 41 items blocked by endpoint protection: 29 adware/potentially-unwanted, 9 phishing domains, 3 malware downloads (all from one supplier-email link — see watchlist) | Contained ✓ |
| Backups | Daily cloud backups of office documents + QuickBooks; full restore of one sample file-set verified Oct 14, 19-minute RTO on test volume | Verified ✓ |
| Network | Router firmware updated; camera NVR moved behind the office VLAN; guest Wi-Fi password rotated (new one is on the front counter) | Done ✓ |
| 2 phishing attempts filtered before any mailbox; DKIM/DMARC alignment still clean (spot-checked) | Clean ✓ | |
| Tuning | Cleared startup bloat on Bay 2 terminal (was booting in 3+ minutes); freed 41 GB on office PC | Faster ✓ |
| Date | Issue | Resolution | Time |
|---|---|---|---|
| Oct 03 | Bay 1 printer offline | Driver refresh; auto-reconnect rule added so it self-heals | 14 min |
| Oct 09 | "Internet slow" mornings | Backup window was overlapping opening hours — moved to 4 AM | 22 min |
| Oct 12 | Supplier portal login loop | Cookie/cache reset; bookmark corrected | 9 min |
| Oct 16 | Suspicious invoice email (the malware one) | Deleted fleet-wide; sender blocked; staff example added to training slide | 18 min |
| Oct 20 | Can't find October ROs spreadsheet | Recovered from Recent Files + moved job folder to the synced Documents drive | 11 min |
| Oct 24 | New-hire email account | Provisioned with MFA + signature template | 26 min |
| Oct 29 | Camera 4 blurry | Lens cleaned, IR re-aimed — night footage usable again | 31 min |
All 7 were covered by the care plan — nothing to pay this month for these.
SMART error counters crossed from "watch" to "act" on Oct 26. Backups are current, so nothing is at risk today — but this drive will fail, likely within 3–6 months. Replacing it on our terms (SSD upgrade, data moved, zero downtime — about $189 + 40 min labor) beats replacing it on a Tuesday when you have 4 cars waiting on approval calls.
Our recommendation: schedule the swap for your slow Wednesday morning. One text confirms it.
It impersonated your parts supplier and looked real because it copied a real invoice format. Endpoint protection blocked it, but the near-miss is worth 2 minutes at the counter: no supplier will ever change payment/bank details by email — call the number on file first. We've printed that line on a card at the office PC.
SSD upgrade + data migration; downtime target: under one hour, early morning.
The front counter and office both reuse 2 passwords. We're fixing that with one manager, one master password, and 20 minutes of setup.
Five accounts exist; two belong to people who left in July. We'll close them together — 10 minutes.
One page, once a month, in plain English — with the one thing that needs a decision circled. Managed IT Care from $99/month.
Put this on autopilot →